Models of Care

Consumer-Directed Model

The consumer-directed model allows the consumer to act as the employer and to oversee their own service care delivery. This model is ideal for consumers who want to and are able to direct their own care.

Consumer-Delegated Model
The consumer-delegated model allows the consumer to choose the agency to perform all employer related tasks and the agency is responsible for ensuring all service delivery to the consumer. This model is ideal for consumers who do not want to or are not able to direct their own care.

Under both models, the consumer may select a family member (except spouse), friend, neighbor or other individual as their attendant. Services covered under both models include but are not limited to the following: meal prep and assistance, support services (shopping, errands, transporting, etc.), hygiene/ grooming, mobility assistance such as transferring, eating, skin care, cognitive assistance and household services (cleaning, vacuuming, laundry, etc.)